Home / The record
The record is the part nobody wants to build
It is also the part that answers the only question that matters when a decision is questioned a year later: who decided this, on what, and can you show me.
What it holds
Both halves of every step, not just the outcome
Every suggestion the system made, the rule it was drawn from, and the moment it was made.
Who reviewed it, what they changed, what they approved or refused, and when they signed.
Every notice and document served, so there is no argument later about what a party did or did not receive.
How far it can be checked
Hash-chained, so an entry cannot be quietly changed or reordered
Each entry is chained to the one before it. Changing an entry after the fact, or slipping one in between two others, breaks the chain, and the system checks the chain rather than asking you to take its word for it.
The model has no way to write to the record. It can propose, and a person can accept or refuse, but the writing is done by the system on the person’s instruction.
Each side gets its own copy and can export the whole file in open formats, so the record does not live only with the institution, and it does not live only with us.
Today a record is checkable against what we hold. An outside timestamp and an offline checker, which together would let a party verify a record without trusting our server at all, are planned and not yet built. We will say so here on the day that changes.
A decision you can produce, not just one you remember making
See what a closed case looks like
The record sits under every line, from an early complaint to a signed award, and it is what answers a challenge.