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Your name, your data, your terms
Five things we put in the contract rather than on a slide. It is your system, and you are never dependent on us to keep running it.
What we sign
A claim you cannot enforce is not worth reading
Your name on everything
Every screen and every notice a party sees carries your name, your logo and your wording. A party in one of your cases is dealing with you, not with a vendor behind you.
Your data stays yours
Export any case, or all of them, at any time, in open formats. No model is trained on your cases, and that is a term we sign rather than a policy we publish.
Hosted where you want it
Where the system runs, and every sub-processor with its country and its level of access, goes to your security team in writing before go-live.
Each side sees only what it should
The claimant, the respondent, the neutral and you each get your own view, and opposing sides are walled from each other.
You are never locked in
The source code sits in escrow with a named agent under published wind-down terms. If we disappeared tomorrow you would keep the record, the data and a way to run it.
These are the terms we bring to the table. The full security architecture, the hosting regions and the data terms are set out in writing for your security team before any agreement, and the drafting is settled with your counsel rather than presented as final.
It is your system, and your name on it
Put these in front of your counsel
What these protect is the record and the cases behind it.