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Financial and Insurance Disputes
Lending and insurance claim disputes, settled the governed way, at scale. The system clears the routine, a person owns every decision, and every action is on the record.
How it helps
The machine takes the volume, and a person owns every decision
Lending and insurance disputes arrive in numbers. The system handles the routine at scale.
No claim is resolved without a named person accountable for the call.
Every action is on a record you can check and export in full.
It clears the routine, and a person owns every call
Confidentiality
No model trains on your cases
We set out where your cases are hosted, and the terms that govern it, before any agreement.
You hold the ledger, and you export or delete it on your terms.
encrypted in transit / the record is hash-chained, never edited in place
Straight answers
Questions we get asked
Our volumes are the problem. Does this actually scale?
Volume is the case this stage is built for, because complaint handling inside a firm is usually a turnaround problem rather than a complexity one. What it means for your book is a question for a working session with your own numbers, and Settle& publishes no reduction figure it has not measured.
How is this different from our case management or CRM system?
Those systems hold the file and move it along. Settle& runs your own terms and your regulator's rules as the rulebook, drafts the response from the file, and keeps a record that shows a named person decided. The difference shows up when a complaint escalates and someone asks you to prove the process.
What happens when a complaint escalates to an ombudsman?
It carries its record with it. Because the same system runs the scheme stage, the case moves on with one record rather than being rebuilt from a file and an email trail, which is where most of the loss happens today.
Who signs the final response?
A named person in your team. Settle& drafts and a person with authority reviews, changes and signs, and both halves are recorded separately so you can show which was which.
Can we keep our own wording and our own name on it?
Yes. Every screen and notice a customer sees carries your name, your logo and your wording, which is a contract term rather than a configuration option.
See it run on your own claims
The same system runs Governed Arbitration and Governed Mediation.